Privacy Policy

Introduction

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products.
• To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, It won't affect the user's experience .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at Support (at) Memorials-Forever.com

• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Memorials-Forever.com
United States
Support (at) Memorials-Forever.com
(800) 373-2244

Last Edited on 2018-05-05

Terms of Service

Introduction

Welcome to Memorials-Forever.com. This website is owned and operated by Memorials Forever. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of May 05, 2018.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
6. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
7. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
1. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
2. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
3. Contains any type of unauthorized or unsolicited advertising;
4. Impersonates any person or entity, including any Memorials-Forever.com employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

8. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Memorials Forever, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.
9. You agree to indemnify and hold harmless Memorials Forever and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Privacy

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:

1. the use of our Resources will meet your needs or requirements.
2. the use of our Resources will be uninterrupted, timely, secure or free from errors.
3. the information obtained by using our Resources will be accurate or reliable, and
4. any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

5. any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
6. no information or advice, whether expressed, implied, oral or written, obtained by you from Memorials Forever or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Memorials Forever will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Copyrights/Trademarks

All content and materials available on Memorials-Forever.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Memorials Forever, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Memorials Forever.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by Memorials Forever. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Guarantee

UNLESS OTHERWISE EXPRESSED, Memorials Forever EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

Memorials-Forever.com
United States
Support (at) Memorials-Forever.com
(800) 373-2244

Last Edited on 2018-05-05

Shipping

Processing Time

We understand how time sensitive receiving your urn is and we are committed to shipping all of our urns as fast as possible for you. Some of our urns are custom made and do need to be crafted before they can be shipped, but the urns that do need extra processing time are stated on the product listing page. All of our listing pages have an “Availability” section that will tell you what the processing time for that particular urn is.

We would hate for an urn not to make it to you in time for your special event. So if it does not look like the urn you would like will make it in time, please contact us and we will be happy to let you know for sure if the urn will make it in time or try and find an alternative solution for you.

Orders are not able to be shipped or delivered on Saturday or Sunday. Due to national shipping policies, orders are also not able to be shipped or delivered on the following six national holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Shipping Options and Cost

We offer free standard shipping and express shipping on all of our urns and memorials. Below is a list of all shipping options available in the United States.

Free Shipping

For your convenience we provide free standard shipping on all of the urns and memorials we offer. There is no minimum purchase required to receive free standard shipping. Standard shipping typically takes 2-6 business days from the day it is shipped to arrive.

Express Shipping

If you need your urn or memorial quicker, we also offer the following express shipping options. Cost for each method depends on the item weight and distance it will need to travel. But we try to offer the most competitive rates available for each method.

• 3 Day Express – This shipping method takes 3 business days to arrive after the urn or memorial has shipped. Please check the “Availability” section of your urn in the listing to determine the processing time before the item ships. Shipping carriers do not operate during Saturday or Sunday. See transit time chart below for more details.
• 2 Day Air – This shipping method takes 2 business days to arrive after the urn or memorial has shipped. Please check the “Availability” section of your urn in the listing to determine the processing time before the item ships. Shipping carriers do not operate during Saturday or Sunday. See transit time chart below for more details.
• Overnight – This shipping method takes 1 business days to arrive after the urn or memorial has shipped. Please check the “Availability” section of your urn in the listing to determine the processing time before the item ships. Shipping carriers do not operate during Saturday or Sunday. See transit time chart below for more details.

International Shipping

While we do not offer international shipping by default, we do ship worldwide and would be happy to assist you with an international order if possible. Please contact us with the item you are interested in purchasing and the address and country you would like it shipped to for a shipping quote.

Tracking an Order

We provide tracking numbers for all of our orders so that you are able to keep an eye on your package and know exactly when it will arrive. All tracking numbers are provided as soon as possible after the item ships.

Shipping FAQ’s

Do I Need to be Home to Accept Delivery?

We do not send any of our packages with signature required so you are able to receive the package even if you are not able to be at home during delivery. If there are any exceptions to that for any reason, we will send you a message directly.

Does Personalization Delay Shipping?

Personalization does not tend to delay shipping; however, it can delay an item by 1-2 days on very rare occasions.

Can I Change My Delivery Address?

We can definitely change the delivery address for you in most cases. If you find that you have an error in your delivery address please contact us as soon as possible because if the item needs to be rerouted it will delay the delivery time of your item.

Returns & Exchanges

60 Day Money Back Guarantee

We understand the difficult time you are going through, and to help alleviate that difficulty Memorials Forever tries to make returns as simple as possible. We want our customers to be 100% satisfied with their purchase and to have complete peace of mind when buying from us. If for any reason you are unsatisfied with your urn or memorial, contact us within the first 60 days after receiving it and we will assist you in returning it for a full refund or exchange.

The Only Exceptions to Our Return Policy

The following are the only exceptions to our return policy:

• We cannot take any item that has been personalized with engraving or specially customized.
• We cannot take back urns or memorials that have had ashes placed in them.
• Item needs to arrive in the same condition as you received it.
• Expedited shipping cannot be refunded unless it was due to an error on our behalf.

How to Return Your Urn or Memorial

In order to keep the return process as simple as possible there are only 2 steps to returning your urn or memorial.

Step 1: Get an RA Number

Each urn or memorial needs an RA number to tie your order with the return so we can be sure your return is processed as quickly and seamlessly as possible for you. In order to receive an RA number just contact us through one of the 2 methods below and we will send you the RA and any additional return information as soon as possible.

Step 2: Return the Item

Once you have the RA number, repackage the item using the original packaging materials to ensure it does not get damaged in transit. Then simply return the item to the address provided with the RMA number. That is all you need to do and we will handle the rest for you.

Return FAQ’s

How are Returns Processed?

After the urn arrives at its destination it will be inspected to be sure it falls within our policy, and provided it does you will be issued a full refund for the item price or a replacement according to your wishes. Most refunds are processed within 1 week of the item arriving at its final destination, but this can vary slightly based on your particular credit card company’s processing time.

Do You Offer Exchanges?

We would be happy to work out an exchange for you if you would prefer to exchange the item. Just contact us with your order number and the item you are interested in exchanging it for on our contact page and we will get back to you with more details as soon as possible. Our exchange policy is subject to the same conditions as our returns policy.

Who Pays for Return Shipping?

Memorials Forever pays for return shipping in the event that the return is the result of an error on our end and the customer has received an RA number. Return shipping cost is paid by the customer if the urn was not wanted for any other reason.

My Item Arrived Damaged, What Should I Do?

We would like to apologize if you received a damaged urn or memorial. Typically our shipping service does an excellent job handling our urns and memorials, but on a very rare occasion an accident will happen. If you have received a damaged urn or memorial, we will happily handle this for you, but we need to be notified within 2 business days in order to file a claim on your behalf and arrange for a replacement.