Returns & Exchanges
60 Day Money Back Guarantee
We understand the difficult time you are going through, and to help alleviate that difficulty Memorials Forever tries to make returns as simple as possible. We want our customers to be 100% satisfied with their purchase and to have complete peace of mind when buying from us. If for any reason you are unsatisfied with your urn or memorial, contact us within the first 60 days after receiving it and we will assist you in returning it for a full refund or exchange.
The Only Exceptions to Our Return Policy
The following are the only exceptions to our return policy:
- We cannot take any item that has been personalized with engraving or specially customized.
- We cannot take back urns or memorials that have had ashes placed in them.
- Item needs to arrive in the same condition as you received it.
- Expedited shipping cannot be refunded unless it was due to an error on our behalf.
How to Return Your Urn or Memorial
In order to keep the return process as simple as possible there are only 2 steps to returning your urn or memorial.
Step 1: Get an RA Number
Each urn or memorial needs an RA number to tie your order with the return so we can be sure your return is processed as quickly and seamlessly as possible for you. In order to receive an RA number just contact us through one of the 2 methods below and we will send you the RA and any additional return information as soon as possible.
Step 2: Return the Item
Once you have the RA number, repackage the item using the original packaging materials to ensure it does not get damaged in transit. Then simply return the item to the address provided with the RMA number. That is all you need to do and we will handle the rest for you.
How are Returns Processed?
After the urn arrives at its destination it will be inspected to be sure it falls within our policy, and provided it does you will be issued a full refund for the item price or a replacement according to your wishes. Most refunds are processed within 1 week of the item arriving at its final destination, but this can vary slightly based on your particular credit card company’s processing time.
Do You Offer Exchanges?
We would be happy to work out an exchange for you if you would prefer to exchange the item. Just contact us with your order number and the item you are interested in exchanging it for on our contact page and we will get back to you with more details as soon as possible. Our exchange policy is subject to the same conditions as our returns policy.
Who Pays for Return Shipping?
Memorials Forever pays for return shipping in the event that the return is the result of an error on our end and the customer has received an RA number. Return shipping cost is paid by the customer if the urn was not wanted for any other reason.
My Item Arrived Damaged, What Should I Do?
We would like to apologize if you received a damaged urn or memorial. Typically our shipping service does an excellent job handling our urns and memorials, but on a very rare occasion an accident will happen. If you have received a damaged urn or memorial, we will happily handle this for you, but we need to be notified within 2 business days in order to file a claim on your behalf and arrange for a replacement.