Shipping
Processing Time
We understand how time sensitive receiving your urn is and we are committed to shipping all of our urns as fast as possible for you. Some of our urns are custom made and do need to be crafted before they can be shipped, but the urns that do need extra processing time are stated on the product listing page. All of our listing pages have an “Availability” section that will tell you what the processing time for that particular urn is.
We would hate for an urn not to make it to you in time for your special event. So if it does not look like the urn you would like will make it in time, please contact us and we will be happy to let you know for sure if the urn will make it in time or try and find an alternative solution for you.
Orders are not able to be shipped or delivered on Saturday or Sunday. Due to national shipping policies, orders are also not able to be shipped or delivered on the following six national holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Shipping Options and Cost
We offer free standard shipping and express shipping on all of our urns and memorials. Below is a list of all shipping options available in the United States.
Free Shipping
For your convenience we provide free standard shipping on all of the urns and memorials we offer. There is no minimum purchase required to receive free standard shipping. Standard shipping typically takes 2-6 business days from the day it is shipped to arrive.
Express Shipping
If you need your urn or memorial quicker, we also offer the following express shipping options. Cost for each method depends on the item weight and distance it will need to travel. But we try to offer the most competitive rates available for each method.
- 3 Day Express – This shipping method takes 3 business days to arrive after the urn or memorial has shipped. Please check the “Availability” section of your urn in the listing to determine the processing time before the item ships. Shipping carriers do not operate during Saturday or Sunday. See transit time chart below for more details.
- 2 Day Air – This shipping method takes 2 business days to arrive after the urn or memorial has shipped. Please check the “Availability” section of your urn in the listing to determine the processing time before the item ships. Shipping carriers do not operate during Saturday or Sunday. See transit time chart below for more details.
- Overnight – This shipping method takes 1 business days to arrive after the urn or memorial has shipped. Please check the “Availability” section of your urn in the listing to determine the processing time before the item ships. Shipping carriers do not operate during Saturday or Sunday. See transit time chart below for more details.
Transit Time Chart
| Shipped On | 3 Day Express | 2 Day Air | Overnight |
|---|---|---|---|
| Mon | Thu | Wed | Tue |
| Tue | Fri | Thu | Wed |
| Wed | Mon | Fri | Thu |
| Thu | Tue | Mon | Fri |
| Fri | Wed | Tue | Mon |
International Shipping
While we do not offer international shipping by default, we do ship worldwide and would be happy to assist you with an international order if possible. Please contact us with the item you are interested in purchasing and the address and country you would like it shipped to for a shipping quote.
Tracking an Order
We provide tracking numbers for all of our orders so that you are able to keep an eye on your package and know exactly when it will arrive. All tracking numbers are provided as soon as possible after the item ships.
Shipping FAQ’s
Do I Need to be Home to Accept Delivery?
We do not send any of our packages with signature required so you are able to receive the package even if you are not able to be at home during delivery. If there are any exceptions to that for any reason, we will send you a message directly.
Does Personalization Delay Shipping?
Personalization does not tend to delay shipping; however, it can delay an item by 1-2 days on very rare occasions.
Can I Change My Delivery Address?
We can definitely change the delivery address for you in most cases. If you find that you have an error in your delivery address please contact us as soon as possible because if the item needs to be rerouted it will delay the delivery time of your item.